Royal Mail's help centre sets out which Shopify orders Click & Drop imports: unfulfilled, paid, and less than 7 days old, with partially fulfilled orders off by default. Orders arrive about every 15 to 30 minutes. Most "missing" orders break one of those rules; the rest are a broken connection.
Free tool: Drop in both exports and get the missing orders
Runs in your browser. It skips cancelled, refunded and non-shipping orders and gives you a CSV of the missing ones.
clickanddropsupport@royalmail.com with order numbers, their products and destinations. In one reply Royal Mail traced a failure to product data that didn't match what Click & Drop expected.Export yesterday's paid, unfulfilled orders from Shopify and Click & Drop's order list, and compare order numbers. Anything in Shopify but not in Click & Drop needs either a rule fix above or a manual label, before the customer notices.
Free tool: Drop in both exports and get the missing orders
Runs in your browser. It skips cancelled, refunded and non-shipping orders and gives you a CSV of the missing ones.
When did an order last fail to reach Click & Drop, and how did you find out (a customer chasing it, a stock count, a daily check)?
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